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Services

Voluntary Ambulance Car Service

South Western Ambulance Service has a number of volunteers in the county of Dorset who use their own cars to convey non-urgent patients to and from hospital appointments. They are not employees of the Trust and are not paid for their work, but they do receive a mileage allowance. They aim to convey patients safely and in comfort and escort them to the appropriate department on arrival at the treatment centre. The drivers are managed by the Patient Transport Service and are accountable to the Patient Transport Service Control, who allocate and supervise their daily work schedules. These volunteers provide an invaluable service to the community for patients with a medical need for transport, and who would otherwise be unable to get to their appointments.

Standards

Outpatients

  • Planned Journeys
    75% must arrive within 30 minutes of their appointments.
  • Special Prompt Journeys
    75% must arrive on time or 30 minutes early for their appointments.
  • Collections
    95% of patients must be collected within 60 minutes of the notified termination of their appointment.

Day Hospital Patients

50% of all patient journeys must arrive up to 30 minutes early (no earlier)

If you live in Cornwall and wish to volunteer, please contact Transport Access Patients (TAP) Age Concern Cornwall, Boscawen House, Chapel Hill, Truro, Cornwall, TR1 3BN, Telephone 01872 223388 or Fax 01872 266386.

More information on voluntary ambulance car drivers can be found in Information for GPs and Clinicians.


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