Upgrade Process

Friday, 15 May 2015 03:14 Misc

We don't want to give away a step by step guide of things that are needed to be done in order to upgrade a site because we have spent months perfecting and refining it. This means that when we come to do your site - after months of testing on our sites - you can benefit from that testing without any of the downsides  such as a drop in traffic or penalties in Google. We will however give a very general step by step guide in order for you to have a glimpse at the process

Step 1 - Deciding to upgrade
For 95% of customers it will be right to upgrade and have that upgrade performed by was.co.uk. There are some however that we don't feel should upgrade, don't feel should upgrade yet, or are too big for us to want to upgrade - sites such as Asda.co.uk etc we wouldn't want to get involved in.
Deciding to upgrade is quite easy, you can speak to one of our team. We offer a free consultation for you to talk through the options and come to a decision that is in the best interests of you.
We have enough business, there are 4 million sites to upgrade and we value our reputation more than that one site we could attract by misselling our services.
Step 2 - Purchasing 
Our services can be ordered over the phone or online. Our checkout process is quick and should take no longer than around 5 minutes to complete online. We don't ask for a lot of details at this point, we will arrange to give you a call back at a appropriate time - usually 2 working hours. 
Step 3 - Gathering information
Our tech team will gather some details from you, make sure that you are happy with everything they are going to do and book in a time for the upgrade.
Step 4 - The upgrade
99% of the upgrade is done our end before any changes are made to the live server. When we come to upgrade the site, we will click a few buttons at our end and the switch over will be instantaneous. At no point will your site be offline.
Step 5 - Post upgrade checks
We aren't just going to dump you at the side of the road after we have done the upgrade. We will monitor the site for a period of time and make a post upgrade phone call to make sure you are happy and like the new changes, sort out any problems etc.
Our aim is to provide the best possible service for your upgrade.