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Information CharterPurposeThis information charter sets out the standards that you can expect from South Western Ambulance Service NHS Trust when we request or hold personal information about you; how you can get access to your personal data; and what you can do if you think standards are not being met. About personal informationPersonal 'data' is information that relates to living individuals. It does not include information relating to dead people, groups or communities of people, organisations or businesses. The Data Protection Act 1998 regulates the management of personal information. We need to handle personal information about you so that we can provide services for you. This is how we look after that information. When we ask you for personal information we promise to:
In return we ask you to:
By asking us, you can get more details on:
FeesIf you request your own personal data under the Data Protection Act 1998, this request is known as a 'subject access request' or 'SAR'. We will provide this upon receipt of a fee of £10.00, made payable to South Western Ambulance Service NHS Trust. Fees for information in other formatsYou can ask for information to be in any reasonable format, and in languages other than English, but there may be an additional charge for this. We will discuss the likely cost of your request with you so that you can decide whether to go ahead. If someone else has copyright on the information you want, you may have to pay them to use it. If so, this cost will be outside our control. Other relevant informationWhere the information you are seeking is contained in files that are not appropriately structured or referenced, it may not be easy to locate and to identify whether personal information is held or being used. We keep as little 'unstructured' information as possible, since it is difficult to access and use. If you require access to information held in these 'unstructured' manual files, you should describe the information in a way that would allow us to find it. It will help us to process your subject access request if you can be as specific as possible about what you want. Even if you describe the information, we are not obliged to provide you with access to unstructured manual data if the cost of locating and extracting the information would exceed the 'appropriate limit' as set by the Freedom of Information Act 2000. For NHS organisations, this is currently £450 or 18 hours of staff time. How to request personal information or further detailsIf you want to make a subject access request for personal data held in respect of any services provided by the Trust, or request any of the details set out here, you should send it in writing (fax, e-mail or letter) to:
South Western Ambulance Service NHS Trust Unit 3, Abbey Court Eagle Way Sowton Industrial Estate Exeter Devon EX2 7HY Fax: 01392 261516 e-mail: informationgovernance@swast.nhs.uk ComplaintsWhen we ask you for information, we will keep to the law. If you consider that your information has been handled incorrectly by us, please inform us. You can also contact the Information Commissioner for independent advice about Data Protection, privacy and data sharing issues. You can contact the Information Commissioner at:
Water Lane, Cheshire, SK9 5AF. Fax: 01625 524510 Web site: www.ico.gov.uk Fair Processing NoticeSouth Western Ambulance Service works in partnership with the National Patient Safety Agency (NPSA) by reporting patient safety incidents to the NPSA through the national Reporting and Learning System (RLS). Information is passed to the NPSA to enable it to learn from patient safety incidents and perform its functions relating to the ongoing management of health care services in England and Wales. The RLS operates on an anonymous basis, however, information which constitutes patients’, staff or visitors’ personal data may in some cases be passed to the NPSA. Where this is recognised, it will be deleted, as it is not the intention of the NPSA to hold person identifiable information. If you would like to know more about the work of the NPSA, please visit the website at www.npsa.nhs.uk. If you would like to know more about patient safety locally follow this link, or please contact the Trust’s head of governance Nicole Casey who would be happy to discuss this with you. Contact:
Head of Governance South Western Ambulance Service NHS Trust Trust Headquarters Unit 3 Abbey Court Sowton Industrial Estate Exeter EX2 7HY Tel: 01392 261500 |
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Trust Headquarters,
Unit
3 Abbey Court,
Sowton Industrial Estate,
Exeter, EX2 7HY, Tel: 01392 261500,
Fax: 01392 261510, Email: publicrelations@swast.nhs.uk |
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